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BIMA10 Winner: Solace Women's Aid - #HiddenAbuse by MBAStack



Solace Women’s Aid wanted to shine a light on hidden abuse.

We knew Twitter’s R&D department were about to launch a new feature – a ‘hidden replies’ button. Working with the Twitter team we hacked into the tech and used it to set up an interactive journey where people could see for themselves the hidden abuse story that lies behind a seemingly happy couple, using the phrase ‘this is what domestic abuse looks like’.

Users then have to click on the hidden replies button to reveal the true story. What follows is a short video showing the hate-filled, furious messages from man to woman, exposing the abusive, controlling relationship behind the selfie.

The Twitter thread then directs people straight to Solace Women’s Aid website and their helpline for anyone who needs it.

On launch day there was a 1233% increase in site visits and during the 3-week campaign that followed Solace Women’s Aid gained 6,000 followers.

While numbers are important, the campaign also created a safe space for women to share their stories. Over 700 women felt empowered to come forward and share their experience of domestic abuse, often for the first time.

And calls to the helpline increased by 48%.

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BIMA, 1 year ago