Tue, 02 Jun 2020 14:16:06 GMT
In the connected age, everything is instant. It’s an expectation that’s left traditional customer service models behind.
Featuring a simplified bill, personalised control centre, on-demand support and shopping functionality, the new app has achieved record-breaking sales, customer satisfaction and loyalty.
Bill payment within the app increased from 68% to 85% and is buoyed by a 27% lift in autopay enrollment.
The new app gives the network’s 113 million customers more control, with less work, all in the palm of their hand.AKQA US, 1 year ago