Oxxio wanted to develop an app-only service with full insight and control on energy consumption. With the Oxxio app, customers have access to all services of the energy supplier. The app shows how much energy has been used, predicts the annual note, allows the users to pay bills and to change their personal data. In short, self-service for various energy activities is key to the app, no matter where you are or when you want to carry out an activity. Indeed, why should you call someone if it is much easier to do your energy tasks yourself? The combination of insights and self-service gives Oxxio customers a sense of control over their own energy consumption. This has led to a decrease in questions and an increase in satisfaction.
Categories: Utilities, ElectricDEPT®, 4 years ago