Tue, 05 May 2015 04:32:06 GMT
Telco Spark has selected Clemenger Group owned Proximity as its agency partner for data driven marketing following a review of agency requirements. Proximity will work alongside Clemenger Group agency Touchcast, Spark’s digital agency of record.
Summer Ormond, general manager of customer and capability at Spark said: “The rebrand was a defining moment in Spark’s transformation from family landline-provider to digital services company. We have for some time been shifting our focus to digital channels, but with the brand change embedded it’s time to take the next step. This means using digital technology to totally reimagine the customer experience we offer – an experience that should be both effortless and inspiring.”
“This new focus will require a more joined up digital and data solution to work with internal technology teams, and so has led us to review our supplier mix. The combined capabilities of Proximity and Touchcast will allow Spark to harness the power of data and digital in truly innovative and agile ways,” added Ormond.
Over the past three years Proximity has invested in talent, including hiring Wayne Pick as executive creative director from RAPP New York, Gavin Becker as the head of digital innovation and technology from Twitter, and most recently Amy Phillips from CHE Proximity with a view to delivering world class digital and direct work.
This focus coincides with a stage of significant evolution in the communications sector in New Zealand and the types of products and services Spark is providing its customers.
“Spark is on an incredibly exciting customer inspired journey. It’s innovative and bold and so are we. We’ve been working hard to build the best digital direct and CRM agency in New Zealand so we’re thrilled to be able to continue this momentum with Spark”, said Amy Phillips, head of direct and CRM at Proximity.
“Being appointed as Spark’s data driven agency is testament to the incredible team that has been built. The team presented bloody impressive thinking and creative – it’s going to be fantastic to now deliver it,” said Nick Garrett, CEO of Proximity.
The announcement means that after eight years of working together, Spark and direct agency Rapp will part ways.
Says Ormond: “Rapp played a crucial role in the rebrand from Telecom to Spark last year, and has since helped Spark deliver highly successful campaigns in Broadband, Mobile and SME. It has been a true partner, agitating for change to a bolder, more customer-centric approach from Telecom, now Spark, and remaining firmly committed to our commercial outcomes.
“It’s been a fantastic ride, and is great to finish working together at a point where we both have new and exciting challenges to move on to,” says Ormond.
Rapp managing director Robert Limb said: “We’ve been talking with Spark for some time now, about “where next” in the wake of the hugely successful rebrand project, which we’re immensely proud to have played such a pivotal role in.”
“Spark is at the beginning of a journey to improve its technology and data capability, so now’s a good time for us to take a break in our relationship, while they get on with that work. It’s tough, but that’s business,” he said.
“Rapp is focussed on the future with some significant wins, including taking on new projects for Air New Zealand and Westpac in the past two months. Our team is pleased to be able to draw on the tremendous learning and insight gained through the Spark rebrand project, to really rip into these exciting new projects.”
Image: From left, Proximity head of direct & CRM Amy Phillips, planning director Dave McAllen, executive creative director Wayne Pick and digital director Gavin Becker.