Havas Media Group in the UK has today announced the promotion of Ailsa Buckley to the position of chief client officer, as part of its ongoing focus on client leadership and excellence in client service.
Buckley takes on the role following three years as deputy managing director at Havas Media, where she has been responsible for developing best-in-class client solutions, strengthening client relationships and leading multi-disciplinary agency client teams for the likes of Hyundai, Dreams and O2.
In her new role, Buckley will drive the client experience agenda, ensuring that Havas Media Group continues to be a trusted and strategic advisor to its various clients across Havas Media, Havas Entertainment and Havas Market, mobilising the right talent, skills and capabilities to deliver more meaningful outcomes for their businesses. Alongside this she will be responsible for introducing a new and continuous programme of client leadership training and thought leadership, designed to provoke new modes of thinking amongst their teams and clients. She will also play a pivotal role in winning new clients and driving organic growth.
Buckley will continue to report to Stephanie Marks, Managing Director, Havas Media, and will manage a team of seven client leads.
Prior to joining Havas Media Group in January 2019, Buckley was general manager at Wavemaker, leading the agency’s L’Oréal business. She has previously held positions at Maxus and MEC.
Patrick Affleck, CEO, Havas Media Group, said: “Ailsa is a highly talented and accomplished client leader. Her expertise and ability to work collaboratively with clients to understand their challenges and how we as their agency partner can deliver against that is second to none. Our teams find her clarity and direction a breath of fresh air and we’re really excited to see how she will mentor and develop our client leaders further, whilst strengthening our client relationships across the Group.
Ailsa Buckley, new chief client officer, Havas Media Group, added: “I’m really excited to take on the position of Chief Client Officer. I have a passion for ensuring our teams are delivering best-in-class service to our clients, so having the opportunity to drive this with a focus on development and leadership is something I can’t wait to get started on. I look forward to contributing to making a meaningful difference for both existing and future clients.”