Wunderman Thompson London
Tue, 23 Feb 2021 14:47:12 GMT
Facebook has announced the launch of its Facebook’s shopping tool in the UK. Chloe Cox, eCommerce specialist Wunderman Thompson Commerce comments on the key role of social media during and after the coronavirus pandemic.
Chloe Cox, global social media consultant at Wunderman Thompson Commerce: “With 65% of consumers expecting to use digital shopping channels even more in the future, Facebook’s new shopping tool announcement further demonstrates the importance of brands and retailers thinking about how to utilise their social channels and capture the attention of the shoppers. Coupled with virtual storefronts, which many brands and retailers have been experimenting with since the launch of Facebook Shops last year, this new tool aids and simplifies the customer experience. For customers, bookmarking their favourite items will feel like they are on the site itself – almost serving as a ‘wish list’ – allowing customers to save their favourite items as they browse, removing any unnecessary friction and providing a smooth path to sell, save and buy.
“Whatever happens in the future, social media platforms have performed a key role throughout the pandemic, with shoppers spending more time on social media channels. This is unlikely to dwindle; Facebook’s play here is a boon to the burgeoning era of social sellers who are looking at taking advantage of audiences of more than 3 million daily active users on Facebook in the UK to grow their business. Undoubtedly, social channels will become even stronger when it comes to commerce, not just for inspiration and search, but for transaction too – digital commerce leaders even cite its importance, with 70% saying they already had a social commerce strategy in place. This new development makes total sense, and further proves how the social channels are competing with the ‘traditional commerce giants’ to seize more of the eCommerce market.”