"Living right in the heart of Tokyo itself is
quite like living in the mountains - in the midst of so many people,
one hardly sees anyone." - Yūko Tsushima
Imagine you are in a
city of close to 15 million people. You are walking down a large
street. It is a lot like 5th Avenue in New York. For a couple of
seconds, you are happily staring at one of the beautiful window
displays. You turn around and your child is gone. The worst feeling in
the world. This had just happened to a woman as we were driving down the
same street. Our driver stopped the van suddenly and jumped out. Not
speaking Japanese, we didn't realise this unfortunate event had been
announced on speakers that I think you find on most Tokyo streets.
Thousands of people stopped what they were doing and looked for the
child. Our driver happened to see the kid with many others and the child
was re-united with a very relieved mother.

It is the best example I can give of this feeling of consideration and
kindness that permeates through the busy, quiet streets of Tokyo.
That's
the other thing, it is by far the quietest city I have ever visited. It
is a silence that is magnified by the vast amount of people you see. It
is a silence that lets you think. It is a silence that lets you see.
It is a silence that feels like millions of people are showing you
kindness at the same time. It is a kindness that makes every street seem
exquisitely empty.
You realise a lot about yourself when you are
out of your comfort zone. You notice that your pre-conceived ideas are
often bullshit or very shallow. You have this cartoon idea of a place.
And then, you get there and you break out of auto-pilot and really
notice the small details.
Here is a little example of
thoughtfulness I remember. I was offered chewing gum with a Post-it. The
Post-it was to put the gum in before I threw it away. Not exactly a
Godzilla film in scale but it is an act that sums Tokyo up for me. A
billion, tiny, beautiful acts.
My colleague Christie Cooper also
told me about a shop assistant walking a couple of city blocks to give
her something she had left on a table. Strange little details. Huge
amounts of consideration and caring.

Tokyo also made me think of
craft. In the West, we often think of craft as something well made.
Something beautiful and quite often, expensive. We often associate craft
with objects. Tokyo showed me there was another type of craft. The
craft of how to live. It is not a nice to have. It is craft based on
caring about others. A selflessness. It is kindness and consideration in
all your actions. The craft of how you make another person feel. We
would call it something sterile like user experience or some other
jargon. In Tokyo, it is simply the right way to treat others. Yet,
somehow, it is far, far deeper than that. Like I said, a billion, tiny,
beautiful acts.
Now, I am sure Tokyo is not perfect. No city is.
But, it was for me. It got me out of my comfort zone and showed me new
things. It broke my routine. And, perhaps more importantly, let me feel
new things. I will always remember the feeling of being in the middle of
a city that creates an impossible silence. I will also never forget a
child being found on a busy street because a city stopped and cared.
What a crazy idea. People thinking about others more than themselves.
Tokyo showed me the ultimate form of craft is kindness.
Merry Xmas everybody.