Peach
Hobby home page
liahome
Soundlounge
Electriclime gif
jw collective
Contemplative Reptile
Editions
  • International Edition
  • USA Edition
  • UK Edition
  • Australian Edition
  • Canadian Edition
  • Irish Edition
  • German Edition
  • Singapore Edition
  • Spanish edition
  • Polish edition
  • Indian Edition
  • Middle East edition
  • South Africa Edition

Covid-19: Major Upswing in Government Trust as Brand Trust Declines

Trends and Insight 71 Add to collection

According to the research by McCann Worldgroup’s Intelligence Unit - Truth Central, 72% of people worldwide are open to brands playing a broader role in society

Covid-19: Major Upswing in Government Trust as Brand Trust Declines

A new wave of research on the ‘Truth About Culture and Covid-19’ from McCann Worldgroup’s Intelligence Unit - Truth Central has uncovered significant opportunities and insights for both government and brands.  

Drawing from national data across a wide range of ages, genders and geographical regions over the last 18 months, the original Truth About Australia study (published in November 2019) showed that consumers displayed a lack of faith and trust in all Australian institutions, especially amongst government (61% claimed they didn’t trust government and 64% thought politicians were less truthful than 20 years ago).  

Fast forward to May 2020 and McCann’s latest study conducted on the 'Truth About Australia in the face of Covid-19' demonstrates a significant renewal of faith and trust in the government – with 96% of Australians saying the government is living up to their expectations, 83% feeling the government has helped more than brands, and 95% claiming to trust the government over brands. 

McCann Melbourne’s managing partner strategy, Simon McCrudden says while this is a staggering shift, there is undoubtedly a major gap that brands and businesses must acknowledge in order re-establish familiarity and regain trust amongst consumers. “The study reveals that Australians ‘expect brands and businesses to play a meaningful role in their lives’ – with 76% of people expecting brands to contribute to their quality of life and well-being,” McCrudden said. 

“This provides a pivotal moment for brands to advance their standing with consumers whilst being mindful to strike the right balance of being considerate partners rather than opportunistic marketers. As we work with our clients to bolster our nation’s recovery, these insights allow us to recognise lessons from the pandemic and navigate our responses in a more significant way,” he said.  

According to the research, 72% of people worldwide are open to brands playing a broader role in society. Brands will need to consider their role and determine how they can actively contribute to people’s lives as humanity starts to return to a new version of normal. 

“This can present in many forms, whether it be employment opportunities, remaining visible and reliable during uncertainty, or the way brands communicate with consumers. For example, brands have an opportunity to tap into the collective need for humour to lift spirits and bring positivity to people’s lives in times of uncertainty,” McCrudden said. 

“As a group, we’re investing in understanding and learning more about the behaviours and attitudes of Australians and working to help clients play a meaningful role in people’s lives.” 


A Note on Methodology 

'Truth About Culture and Covid-19 – Wave 1' 14 Markets [n=14,136], in field from 12/3/20 to 22/03/20:  Australia, Canada, France, Germany, Japan, Mexico, Spain, UK, US [Representative Sample]  Argentina, Chile, Colombia, India, Italy, Turkey [Convenience Sample]   Truth About Culture and Covid-19 – Wave 2 14 Markets [n=14,136], in field from 23/03/20 to 30/03/20:  Australia, Canada, France, Germany, Japan, Mexico, Spain, UK, US [Representative Sample]  Argentina, Chile, Colombia, India, Italy, Turkey [Convenience Sample] 

'Truth About Culture and Covid-19 – Wave 3' 14 Markets [n=14,136], in field from 07/04/20 to 16/04/20:  Australia, Canada, France, Germany, Japan, Mexico, Spain, UK, US [Representative Sample]  Argentina, Chile, Colombia, India, Italy, Turkey [Convenience Sample] 

The data presented in this work was collected using the Google Surveys 360 platform. Wherever possible, we used a representative sample based on local age, gender, and geographic quotas to minimise sampling bias. However, certain markets could only be completed with a convenience sample which included respondents of any age, gender, or geographic region. In these cases, the large sample size of 1,000 responses per market allows us to reach more reliable conclusions. For more information on the validity of this platform, please refer to this link. 

In order to maintain an accurate read of the situation as it evolves, we are re-fielding the survey on a weekly basis and tracking the changes in data over time. The same methodology has been used in successive waves of the research. Below we’ve included the dates for when surveys ran and closed. Due to the rapid nature of Covid-19, we recognise that cultural mentalities and government responses are changing day by day and this data is a snapshot of a moment in time. 


For more about Truth Central or to access previous Truth Studies, visit the website

view more - Trends and Insight
Sign up to our newsletters and stay up to date with the best work and breaking ad news from around the world.
McCann Sydney, Tue, 30 Jun 2020 09:22:20 GMT