The study was undertaken to provide an evidenced-based methodology to help companies decide on the best media buying options, including digital, after it was found there was a fundamental lack of evidence about the financial impact of media spend amongst many Australian companies.
Colmar Brunton’s CEO Joan Young (pictured) said the study was inspired by Colmar Brunton’s clients who were increasingly looking for a way to measure the impact of digital media relative to other media options on media spend.
“Our clients repeatedly told us they needed an evidence base to help them make decisions about which media, or combinations of media, they should use,” said Young.
“Clients are particularly keen to embrace digital media but many still remain unsure about how to measure its impact relative to other media options. The study has enabled us to provide clients with the methodologies on how to measure impact.”
“Our goal is to use this information to improve the financial impact of expenditure on communications,” said Young. “Now that we have found a simple way to measure the return on media spend, brands have a benchmark and can see what is possible and how to move towards that.”
Based on similar work conducted in the USA, the methodology of the Australian-first study was developed by Colmar Brunton and sourced information from 21 brands across FMCG, services and government.
Colmar Brunton identified the overall financial impact and was also able to measure the impact of using each media channel and combinations of each channel* to get a sense of channel ROI.
Maree Taylor, Managing Director Colmar Brunton explained that having the overall benchmark of ROI across sectors and within each sector was needed to give clients the ability to compare their ROI results with others in their sector and across sectors.
Taylor said: “The study found that on average media, irrespective of the channel used, resulted in a 15 per cent increase in sales or enquiries. The really interesting finding was that impact ranged from a high of 57pc increase in sales or enquiries to a low of -10pc.”
“The findings highlight that if a company can get the right level of spend on the right channel (s) together with the right creative strategy then there is a huge potential for better ROI. However, it also identified the significant potential risk of spending more on a communications campaign than the sales (or enquiries) it is able to generate if you get the combination wrong,” said Taylor.
The findings in relation to the financial impact of individual channels and combinations of channels were equally illuminating. When only one channel was used radio had the strongest increase in sales or enquiries on average at +17pc, followed by online with an average increase of 14pc and TV with an average increase of 13pc.
“Interestingly expenditure on radio was also the safest bet always resulting in a positive financial impact ranging from 1-64pc increase in sales or enquiries on average,” said Taylor. “Online achieved a slightly higher maximum increase of 67pc but also resulted in a negative financial impact of -3 and the financial impact of TV ranged from 60pc to -11pc.”
Young added: “The range of ROI delivered across the brands even if only one channel is selected again highlighted the high stakes involved in media selection. When two channels are used, Radio + Online is the strongest combination on average with a 23pc increase (ranging from 0 to 74pc increase) followed by Radio + TV at 21pc increase (ranging from -1-to 64pc increase) and then Online and TV at 9pc increase (ranging from -11 to 54pc impact on sales or enquiries).”
“Adding a third channel doesn’t necessarily improve the outcome unless that channel is radio. We found that by adding radio to a media spend on TV and online resulted in an average increase of 23pc.”
Colmar Brunton plans to expand the study to include more brands. Colmar Brunton is part of STW, STW, Australasia’s leading marketing content and communications group.