As consumers and audiences increasingly call on
those of us in the creative industries to embrace their social
consciousness, there is a huge opportunity for innovative and creative
technology to solve business problems while also doing some social good.
Last
month, I had the pleasure of speaking at Glug Sydney, the latest in a
series of global events where designers and creatives can present ideas,
share their work and talk shop. An unofficial theme emerged over the
course of the evening; how can brands leverage powerful insights,
innovative tech and creative thinking to do good?
There were some interesting parallels that arose from Glug Sydney around
the intersection between creativity, technology, brands and social
impact. Here are a few key takeaways from the evening:
Avoid tech for tech's sake
There
are endless methods of leveraging technology in the creative
industries, and new innovations are coming through the pipeline thick
and fast. As I mentioned at Glug Sydney, the exciting challenge here is
finding ways to address a company's core social concerns and business
problems without shoehorning the latest technology development into a
creative response.
One
piece of work that I am particularly proud of is our work with the ALS
Association on Project Revoice, which recently picked up a number of
awards at Cannes, including - incredibly - the 2018 Grand Prix for Good.
With this project, we didn't use tech for tech's sake, rather we
developed breakthrough technology that served a human need. By finding
the right collaborators to bring the idea to life, we were able to
recreate an individual's voice in a program powered by voice cloning
technology. For people with advanced Motor Neurone Disease (ALS) who,
like Pat Quinn, co-founder of the ALS Ice Bucket Challenge, are unable
to communicate without artificial 'computer' voices, this outcome was
life-changing.
Trust the power of observation
At the heart
of every great creative idea is a single point of truth. Graham Lewis,
Design Lead at Fjord, stressed that harnessing the power of observation
is crucial to uncovering how we can offer real value and build strong
relationships between a brand and audience.
While Graham was
referring to his work developing apps for children, the same creative
and design principles apply to any piece of work. Graham focused on the
testing process in his presentation, which really emphasised how
integral this phase is to understand the needs and context of an
audience. Connecting with an audience will naturally feel more authentic
as we build on these insights, giving creatives the room to play and
develop intuitive and imaginative approaches to socially impactful work.
We are all interested in doing work for good
It's
easy for companies to hop on the tech and trends bandwagon for the sake
of appearing ahead of the game, rather than giving in-depth thought to
how these could best serve the brand. Claus Stangl, Creative Strategist
at Facebook's Creative Shop, encouraged everyone in the room to 'push
for big ideas to be bigger' and mentioned that the projects that excite
him the most personally are those with good at the heart.
Authenticity
and simplicity are the key ingredients to getting big ideas for
socially conscious projects across. According to Claus, the goal is to
'say one thing beautifully' while reflecting the brand mission. Of
course, creatives are encouraged to play around with how this
single-minded idea is presented across different platforms and channels,
as long as the overarching execution is cohesive.
Make doing good, good for business
Claire
Sutton, Head of Design at Republic of Everyone, reinforced that, to be
successful, a brand's desire to do good must be genuine, while also
making business sense for the brand. This could mean thinking outside
the box or looking outside your existing stable of clients to find the
business that can help to amplify a creative idea and do the most good.
In
order to maximise a business' efforts to do good, a creative idea needs
to have short-term impact while embedding purpose in the long-term.
Claire's presentation showed that scientific research and technology are
great for creating stickiness, which can be crafted using innovative
technology or applying tried and tested technology solutions to new
situations. The stickiness from these projects will not only generate
social awareness with audiences, it will hopefully inspire action and
lasting change.
Overall, the conversations at Glug Sydney were
invigorating and left me with a renewed sense of purpose about the kind
of work we are all capable of. With an innovative approach to
technology, creative thinking and, above all, a great idea based in
truth, we can have a positive social impact and help to transform
businesses and, in some truly exceptional cases, people's lives.