TECHNOLOGY MANAGER

Salary Range 40-45K GBP plus 5% bonus

Hybrid Home/Office Working

40h per week

Job Description 

Role Responsibility

The technology manager is responsible for delivering a high quality technology support service to  Blacklist Creative. The role will be solo support for our head office in London. We are a boutique global creative agency that is fuelled by a diverse network of creatives, designers and mixed media. We are looking for someone to assist us with high-quality IT maintenance and troubleshooting, acting as the primary point of contact for IT and Technical Support. Knowledge in enterprise IT management and strong Mac/ Apple iOS experience is key.

Core Responsibilities:

• Instigate and manage new IT requests by introducing a ticket system

• Weekly meetings with the Operations Director 

• Maintain TPN status

• Develop documents and tutorials to communicate to staff on best practise technology usage

• Update and streamline any existing asset management, art library and server backups

• Provide cost-efficient IT solutions including budget management

• Purchase and repair hardware when necessary 

Key Technical Skills:

• Apple Mac Experience

• Firewalls and Networking

• JAMF NOW and possibly implementing JAMF PRO if needed 

• Network configuration/problem solving

• Dropbox

• Adobe Creative Suite products

• Plugin implementation and management 

• PC support (1x machine) 

Maintenance:

• Daily checks on regular tech use (printers, meeting rooms, etc.)

• Implementation of policy, security, storage and process 

• Working with staff machines run smoothly 

Technical

• Support and secure wifi, internet, email services, mobile, and desktop devices

• Provide support face-to-face (Mon, Wed, Thurs) 

• Manage all workstations (laptops and iMacs) storage, other hardware, and other services

• Oversee maintenance and structured cabling

Project planning

• At the start of each quarter, assess technical initiatives and enhancements, upgrades, and acquisitions for the yearly IT budget and plan

• Use appropriate rollback mechanisms to avoid disruptions and data loss

Qualifications:

• Proven professional MAC Experience 

• Implementation of technology systems (London and possibly Amsterdam)

• Ability to gain an understanding of company structure, working processes, business objectives, legacy systems, network installations, and configurations

• Thorough understanding of technical management, data analysis, and hardware/software systems

• Proven project management and delivery experience