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TECHNOLOGY MANAGER
Media
London, UK
Office: Remote and On-site

About

TECHNOLOGY MANAGER

Salary Range 40-45K GBP plus 5% bonus

Hybrid Home/Office Working

40h per week


Job Description 

Role Responsibility

The technology manager is responsible for delivering a high quality technology support service to  Blacklist Creative. The role will be solo support for our head office in London. We are a boutique global creative agency that is fuelled by a diverse network of creatives, designers and mixed media. We are looking for someone to assist us with high-quality IT maintenance and troubleshooting, acting as the primary point of contact for IT and Technical Support. Knowledge in enterprise IT management and strong Mac/ Apple iOS experience is key.

Core Responsibilities:

  • Instigate and manage new IT requests by introducing a ticket system

  • Weekly meetings with the Operations Director 

  • Maintain TPN status

  • Develop documents and tutorials to communicate to staff on best practise technology usage

  • Update and streamline any existing asset management, art library and server backups

  • Provide cost-efficient IT solutions including budget management

  • Purchase and repair hardware when necessary 

Key Technical Skills:

  • Apple Mac Experience

  • Firewalls and Networking

  • JAMF NOW and possibly implementing JAMF PRO if needed 

  • Network configuration/problem solving

  • Dropbox

  • Adobe Creative Suite products

  • Plugin implementation and management 

  • PC support (1x machine) 

Maintenance:

  • Daily checks on regular tech use (printers, meeting rooms, etc.)

  • Implementation of policy, security, storage and process 

  • Working with staff machines run smoothly 

 

Technical

  • Support and secure wifi, internet, email services, mobile, and desktop devices

  • Provide support face-to-face (Mon, Wed, Thurs) 

  • Manage all workstations (laptops and iMacs) storage, other hardware, and other services

  • Oversee maintenance and structured cabling

Project planning

  • At the start of each quarter, assess technical initiatives and enhancements, upgrades, and acquisitions for the yearly IT budget and plan

  • Use appropriate rollback mechanisms to avoid disruptions and data loss

Qualifications:

  • Proven professional MAC Experience 

  • Implementation of technology systems (London and possibly Amsterdam)

  • Ability to gain an understanding of company structure, working processes, business objectives, legacy systems, network installations, and configurations

  • Thorough understanding of technical management, data analysis, and hardware/software systems

  • Proven project management and delivery experience