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CRM Planner
London, United Kingdom


Based in London, this award-winning integrated agency explores pioneering ways to communicate. Our client is a fresh thinking, dynamic and energetic creative agency who work with some the UK’s most loved brands. They continuously produce innovative campaigns for their brands. They are a ‘no egos’ type agency with a real entrepreneurial spirit.

Our client is looking for a CRM and Customer Experience focussed Planner who can partner and help shape the client’s needs. This person will be responsible for one of the agencies most coveted accounts, hunting down and applying insights about people and their behavioural drivers to inspire better, more engaging and more effective creative work

The Ideal candidate

You must be a highly strategic and collaborative Planner with a passion for Customer Experience and an excellent understanding of the digital landscape

Must have:

  • A champion of the consumer, fascinated by the drivers of behaviour. You know how to apply this perspective to business problems to deliver measurable results.
  • Ability to present and sell a strategy and approach to clients with different levels of experience.
  • You have an understanding of research methodologies, resources, frameworks and tools for insight development, measurement and evaluation.
  • Excellent understanding of the digital landscape.

We are happy to talk about reasonable adjustments, and will endeavour to work with our clients to support reasonable adjustments. We would also like to say that we are happy to accept applications from disabled people.

***Please note that due to the high volume of applicants only those matching the criteria will be contacted***