Senior Account Manager- Client Services
Post Production
London, United Kingdom


The role:

The Senior Account Manager role will sit within the Client Services function and is instrumental in making a client account successful through building great relationships across the client’s business, overseeing delivery of large campaigns, and having positive working relationships with internal shared service teams (Ingest, Creative, Production, Transcreation, VO, and Business Affairs) producing client work.

This role will support the Account Director lead the account. As such the role requires someone who is comfortable being the point of contact for senior clients, can take an overarching view of the whole account, ensuring all account management activity is undertaken, the account is profitable, has healthy client relationships, and service delivery is meeting or exceeding client expectations.

The Senior Account Manager will need to have a firm grasp of broadcast production operations and processes, and a good understanding of integrated production (print, digital, broadcast). They will need to be financially numerate, project a strong presence internally and externally, and be good face to face with clients.


People Management

  • -Display good management skills and act as a role model for others
  • -Provide training and resource for direct reports in the client services function as and when required
  • -Deputise for the AD when needed / provision to support the AD when required
  • -Manage individual and team performance of direct reports within your client services team
  • -Oversee activities across all teams involved in the production of work delivered to the client, engaging well and supporting these teams where necessary
  • -Conduct feedback and appraisals for direct reports throughout the year
  • -Step in as senior liaison to help troubleshoot internal and client issues

Client Relationship Building

  • -Proactively and regularly keeps in touch with clients
  • -Builds relationship with global, regional and local brand and marketing managers, so as to win new work, receive centralized campaigns, and help ensure all work originating in local markets comes our way
  • -Develop a deep understanding of a client’s business as well as their brands and their competitors
  • -Understand clients objectives and challenges across their remit
  • -Establish high level of trust and credibility with clients
  • -Strive to deliver service and knowledge beyond client’s expectations
  • -Where possible build relationships with the various tier 1 creative agencies our clients employ to enable us to perform our work cost effectively, on time and to a high quality
  • -Manages client expectations, and proposes solutions to challenging situations
  • -Seek to identify where and how WLT could further support the client with their marketing production needs, utilising our existing capabilities
  • -Where necessary, work with your peers within other teams and regions to deliver services, and grow the scope of work delivered
  • -Seeks to gain visibility of campaigns and media plans 6+ months in advance of delivery
  • -Focus on extending the client’s knowledge of WLT’s capabilities

Account Management

  • -Work with the internal shared service teams to keep the WLT workflow tool up to date and accurate at all times
  • -Ensure all internal and client facing reporting, including all Monthly Management Information packs reviewing the service delivered to our client(s) are accurate and submitted on time
  • -Communicate effectively and regularly with AD and all internal shared service teams
  • -Take ownership of any strategic briefs, ensuring strategic solutions are delivered against objectives
  • -Be point of reception for any new campaigns briefed from client, ensuring relevant internal shared service teams are made aware – day to day briefs, local country briefs, etc, will not be handled by the AM; Integrated Producers will take these briefs and liaise with the client throughout the production process
  • -Coordinate with WLT Technology and ensure the support service supplied for the technology platform WLT supply to the client is satisfactory at all times 

Financial Management

  • -Working with AD to grow the revenue and gross profit of the account
  • -Ensure invoicing is accurate, prompt and with a PO, for all work completed for the client
  • -Proactively manage and follow up with clients on aged debt
  • -Manage the ongoing WIP position, following up with the relevant teams where jobs are past material dates
  • -Work with clients to understand any budgets they have for certain periods or large projects, ensuring the shared service teams are aware, providing innovative solutions where possible, to enable WLT to support them within any budget constraints
  • -Ensure accurate billing for any technology platform(s) supplied to client

Required Skills & Experience

  • -Fantastic client servicing skills with a strong track record of building good relationships with clients
  • -Passion for marketing production excellence with experience gained in broadcast production
  • -Proactive, enthusiastic and bright individual, with a good understanding of integrate production
  • -Multi-lingual is preferable
  • -An outgoing, positive team player
  • -Good interpersonal/communication skills, capable of working well with peers in other teams
  • -Presentation (both written and verbal) skills
  • -Proactive and can-do approach
  • -Committed to high-quality output and service, with a keen eye for detail
  • -Strong organizational skills with the ability to multi task.
  • -Good analytical and numerical skills – finance acumen
  • -Able to handle challenging situations and act appropriately
  • -Good IT skills: Excel & Powerpoint to advanced level
  • -Ability to take on board feedback and listen to those around you
  • -Willingness to challenge the status quo but do so in a considerate, thoughtful manner
  • -Educated to degree level (preferable)
  • -Able to:
    • > take initial centralized brief for large campaigns and communicate clearly to internal teams
    • > write compelling presentation decks, explaining concepts concisely and clearly
    • > explore new business opportunities and pursue them ensure all account management activity is undertaken on a monthly basis